DO NOT CALL POLICY

UPDATED — JULY 21, 2026 · AUGUST 11, 2026

This policy explains how Jonathan Hernandez ("we," "us," or "our"), a real estate agent licensed in North Carolina and Texas, complies with the federal Telephone Consumer Protection Act (TCPA), the FTC Telemarketing Sales Rule (TSR), the National Do Not Call Registry, the North Carolina Do Not Call law, and the Texas No Call List administered by the Public Utility Commission of Texas, when contacting consumers by phone or text message.

Internal Do Not Call List

We maintain an internal do-not-call list. If you ask us — by phone, text, email, or through this Site — not to contact you, we will add your name and number to that list and stop calling or texting you for marketing purposes. Requests are honored promptly and no later than 30 days from the date of the request, as required by the TSR.

National Do Not Call Registry

We do not make marketing calls to numbers on the National Do Not Call Registry and we do not make marketing calls to numbers on the Texas No Call List, unless we have your prior express written consent or an existing business relationship with you that permits such contact under applicable law. Our call lists are checked against the Registry no less often than every 31 days.

Consent-Based Outreach

When you submit a form on this Site, call, or otherwise provide your phone number to us, you consent to be contacted by phone or text — including by automated dialing or texting systems — about your inquiry, even if your number appears on a do-not-call list. This consent is not a condition of any purchase or service, and can be revoked at any time as described below.

How to Opt Out

  • Reply STOP to any text message from us to stop receiving texts
  • Tell us directly, by phone or in person, that you'd like to be added to our do-not-call list
  • Email jonathanhz@liveinre.com with "Do Not Call" and the phone number to remove

Calling Hours & Caller Identification

We only place telemarketing calls between 8:00 AM and 9:00 PM in the recipient's local time zone, and we identify ourselves — by name, as Jonathan Hernandez — at the start of every call.

Training & Enforcement

Anyone making calls or sending texts on behalf of Jonathan Hernandez is trained on this policy and on the do-not-call rules described above. Requests to stop contact are treated as binding, tracked in our CRM, and take precedence over any pending or scheduled outreach.

Record Retention

We retain do-not-call requests and related records for a minimum of 5 years, consistent with federal record-keeping requirements.

Not Legal Advice

This page describes our internal practices in plain language and is provided for transparency. It is not a substitute for legal advice — if you have a legal question about telemarketing law or your rights, consult a qualified attorney.

Contact Us

Questions about this policy, or want to be added to our do-not-call list?
jonathanhz@liveinre.com
Jonathan Hernandez · Charlotte, NC and El Paso, TX